FAQ

How can we help you?

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It depends. What are your expectations? If you knew that 1 in 6 of your staff or volunteers had criminal convictions, do you think your community of interest or the parents/care-givers of those you serve would feel that you have applied adequate duty of care or safeguard measures into your background screening program? 1 in 6: it’s true – here is the Government audit:

The WWCC and other similar cards look for a narrow and specific category of criminal activity. For example serious crimes against children and convictions for violent crimes such as murder or manslaughter. However, anyone with an extensive criminal record such as fraud, stealing or maybe a string of DUIs, drug possession etc would not be flagged and the card would be granted without hesitation. Unfortunately, the state government’s WWCC vetting systems do not use the whole-of-person protocol.

If your organisation works with children, or the aged, or the vulnerable, then our background screening solution will meet your community’s expectations.

Cleard.life is the missing piece. We speak directly with candidates in a one-on-one interview setting and cover many dimensions of a person’s life. Think of it this way: we get to know more about the candidate’s background and their character than any other pre-employment check on the market. ‘Black mark’ database checks and verification checks are naturally limited in scope and can only go ‘so far’ to confirm that a person is trustworthy. However, we encourage any red flags (questionable, doubtful or adverse information) discovered during the external check process (eg. Police checks) or the hiring process (eg. Ref checks), be sent to us so we can get to the bottom of any issue that is raised. In this way, our whole-of-person assessment helps you to standardise your determinations, reduces negligent hiring risks and allows you to stay in control of the process.

Yes. Although referee checking is a core responsibility of employers, we can create an extremely robust referee program for you in two ways:

Bring Your Own Referee Comments. As part of ordering one of our Assessments, at no extra charge, you can provide ‘additional information’ which can include adverse or dubious comments or accusations that you have obtained from your referees. Our Vetting Officers will professionally and delicately get to the bottom of the allegation or the issue that was raised, from a suitability perspective.

Let us do it. We offer a “Referee Addon” option which means, for a fee, you provide a person’s name & the number of a (nominated) referee. Our Vetting Officer will interview that person and also unearth a ‘developed’ or ‘un-nominated’ referee. We tell all our referees that the conversation is confidential, that we protect our sources and never disclose or identify who we have talked to with the candidate. This allows the referee a safe place to speak freely. As the situation requires, we can get to the bottom of any issues or red flags that came up during this discover phase.

Likely. Based on Australian National Audit Office 2018 publication, covering a sample size of tens of thousands, an adverse decision comes up quite regularly:

Baseline complex case is 1:1131. (Our CL0 adverse or caution result is around 1:500.)
NV1 complex complex case is 1:491. (Our CL1 adverse or caution result is around 1:100.)
NV2 complex case is 1:220. (Our CL2 adverse or caution result is around 1:50.)
PV complex case is 1:22. (Our CL3 adverse or caution result is around 1:20.)

Note the pattern: the higher the assessment level, the more likely the person is to be considered unsuitable.
This is because there are more data points to be covered and also because the role-based risk model increases for each level.

If you already have trouble filling positions and you have to add a background screening to your shortlisting process, you may feel like these rejection levels are too high. But security and risk control analysts say that you are simply eliminating the riskiest people: the same type of people who may have created disruptions in your service or damaged your reputation in the past.

Cleard life discovers hidden risk. Better to know now before a contract is signed.

That’s fine! Your organisation does not need to be involved in government-related work to benefit from knowing your people are demonstrably trustworthy.  Most personnel strive to conduct themselves in an ethical and professional manner. However, it would be negligent to ignore the risk of someone deliberately causing harm or exploiting their position of trust. Some of the most damaging incidents in recent history include insiders selling access to databases containing sensitive data and harming those most vulnerable in our society. By using the same character standards that the government uses when it puts people into positions of trust, you are signalling to your staff, clients and other stakeholders that your internal personnel controls are robust and that you take these things seriously. You also create a competitive advantage in the marketplace by vetting your personnel properly to demonstrate trust and confidence.

Background screening can also assist with compliance with internal policies & procedures as well as government laws, association regulations or specific authority’s guidelines. These requirements can relate to general employment, admission, membership, due diligence and individual licensing and/or organisational licensing.

For whatever reason, if a candidate is unwilling or unable to consent to the following and undergo the suitability assessment,  please let the employer/sponsor know immediately.

You need to provide truthful and candid answers at the interview.  The candidate also needs to agree not to deliberately omit, conceal, or falsify relevant facts or provide misleading information. The activation code given to the candidate must not be disclosed to anyone but the sponsor and Cleard.life. The candidate acknowledges, consents and understands that the sponsor may gather and then provide other relevant information to Cleard.life. The candidate understands that the sponsor will not have access to any information or answers that the candidate provides to Cleard.life. The candidate agrees that they will not have access to the results that Cleard.life sends to the sponsor and recognises that the Cleard.life recommendation forms only one part of the sponsor’s human resource / procurement / admission process.

It’s easy, we think it is too easy.

Identity – Sight some form of photo identification
Identity – Verify address history
(a driver’s licence meets this)

Integrity – CV should be checked
Integrity – Referees should be checked to establish a history of strong moral principles, honesty and decency.
Integrity – Police check should be conducted
(none of these are mandatory)

Credentials – Verify qualifications and professional memberships
Credentials – Professional Referee should be sought to verify positions and dates of employment

(‘should’ indicates a recommendation)

As an employer or HR department, lets say you sight the candidate’s driver’s licence and they did not have any claimed qualifications & professional memberships. Congratulations, you have essentially met the Australian Standards for employment screening – specifically identity, integrity and credentials. But on the other hand, you know that you cannot really determine whether your candidate is suitable or unsuitable given this minimum amount of information.

Candidate questions will cover most areas of your personal and professional life and are used to build as complete a picture of you as possible. We need to establish whether you are suitable and whether you can be relied upon to safeguard the sensitive information/resources you will have access to.

We assess your loyalty, honesty and reliability, and whether you could be particularly vulnerable to manipulation, blackmail or coercion. You will be asked questions on wide ranging topics such as your relationships, finances, substance use, overseas travel and connections, employment history or political views.

Some of the questions will be intrusive. If you have any doubts about the relevance of a question please ask the interviewing officer for clarification. You should be completely honest. Sometimes people have aspects of their lives that they are ashamed of or embarrassed to tell us about. Usually these are of little or no suitability significance.

Our vetting officers are qualified, trained and experienced professionals and are unlikely to be shocked or surprised by anything you say. Please ensure your responses are truthful and do not seek to withhold information. The consequences are likely to be more significant if it is identified that you have been untruthful or withheld information.

No. At this stage we do not arrange or process national police checks on your behalf. Our approach to criminal history screening is positively different. It is more comprehensive and effective as we open the aperture to cover police issues, interaction, arrests and charges – not just convictions.

There is a futility of conducting police checks for criminal background information when no such information exists. The research also shows serious concerns of recruiters as to the efficacy of police checks as a safeguard measure (explored in Davis & Wells (1994–1995) and Hanly (2010)). Other research also expresses reservations concerning low conviction rates (see, for example, Beyer, Higgins, & Bromfield, 2005; Department of Health and Human Services, 1985; Moriarty, 1990; Williams, 1991). Even court decisions have also reflected the opinion that pre-employment police checks are futile to assess an individual’s suitability to work when no recorded criminal background history exists.

Bring Your Own Police Check Result. As part of ordering one of our Assessments, at no extra charge, you can supply ‘additional information’ which can include any external check result that you choose to do – including disclosable court outcomes. Our Vetting Officers professionally get to the bottom of the adverse information and criminal history.

We do not duplicate what you have already done or about to do. Your organisation has probably done a lot work to get to the short-list stage – including selection criteria analysis and candidate ranking. Using the AS 4811—2006, Australian Standards Employment Screening as your guide, or your own organisation’s processes, you might need to do these:

  1. Verify Nationality
  2. Verify Identity
  3. Verify Claimed Qualifications
  4. Conduct a National Police Check
  5. Arrange a Vulnerable People (WWVP) Check / Working With Children Check (WWCC) / ASIC / MSIC / NDIS Clearance
  6. Conduct/Arrange/Verify Medical Checks
  7. Conduct Bankruptcy / Equifax check
  8. Conduct Referee checks
  9. Conduct a Digital Footprint check
  10. And potentially many others.

Cleard Life does not complete these external checks for you but augment (enhance) and/or supplement (improve) the way you reach your background screening suitability determinations.

We are here to make your every interaction with Cleard Life easy and happy. We will refund 80% of the price of the assessment if you cancel the assessment before the candidate starts the interview. If the candidate leaves the interview not to return to complete it, we will refund 20%.

For any further queries you can contact our Customer Success Team.

Yes. Inside the Pay As You Go Plan, there is a option offering discounts if  you buy three or more assessments in advance. For example, buying 50 CL0 Assessments in advance qualifies your business for a 20% discount from $169 to an effective rate of $135.20 each. The Large Plan also offers $135.20 CL0 Assessments.

Set-up fee only applies to Channel Partner and White Label plans. Your sales representative will walk through the process.

No. Your credit card payment is handled by a third party. We do not receive or store your credit card details.

Sponsors: when an organisation signs up for an account, there are terms and conditions that need to be agreed before a candidate interview request is activated.
Candidates: may be required to sign a Statutory Declaration (informed consent) prior to the sponsor initiating a CL1, CL2, CL3 Suitability Assessment.

 

After the end of the 90 day free trial, you will be able to move to the $5/m Pay-As-You-Go Plan, Large or Dedicated Plan and your profile will remain active on our system. During the trial, you can will be able to order all levels of assessments. You can also upgrade to other plans at any time before the 90 day trial expires. If you wish to cancel, please contact customer support.

No. The free CL0 Assessment is exactly the same product you would receive when you purchase a CL0 Assessment.

The free trial has two parts. The first is a free, no obligation 90 days (3 months) on our Pay-As-You-Go plan, so you can check out our portal, process and other reference material, without being rushed. The second part is when you are ready, you submit your first candidate to be assessed – that first CL0 Assessment is on us. That’s right: Free. Complimentary.

Depending on the plan, payments can be made by credit card and/or direct transfer. The Dedicated Plan allows for invoicing in arrears.

We would love to partner with you in developing either a white-label plan or a channel partner plan that exactly matches your needs, including premium APIs. A dedicated customer success team will be allocated to your account to give your business the flexibility that it needs to work effectively.

Our Pay-As-You-Go plan is the best option if you are looking for flexibility.  Our Large and Dedicated CL0 plans run from year to year, but we will make arrangements if a plan needs to be downgraded. Our customer success team will be able to assist with upgrading or adjusting your plan.

Depending on the plan you are on, the number and level of assessments you are ordering, you might not need to upgrade. However, our customer success team would love to meet with you by chat, telephone or in person. They will be able to suggest the best plan for your needs and will walk you through the process.

Please contact our customer success team; they will assist you with downgrading, cancelling or pausing your plan membership.

Individuals cannot not pay for the assessment. Sponsoring organisations pay for the Cleard.life check.

There are three costs: the plan, the product and optional extras. The plan can be as low as free through to $895 per month. Product (Assessments) range from the lowest CL0 to the highest CL3. There are also several “add-ons” or options the sponsor can chose at the time of order.

Crown Vetting, a Defence Prime contractor. Since 2010, it has delivered thousands of national security assessments to the Australian Government error free and on time. From Baselines, NV1, NV2 and TSPV, Crown Vetting has become a leader in the vetting industry. Cleard Life Vetting Agency is a sister company and a wholly owned business unit of Crown Vetting.

Lots can go wrong with a NPC and they are known to produce ‘false negative’ or ‘false positive’ results. For example, the NPC result or application can be incomplete or incorrect. The main reasons include false names, application & processing administrative errors, jurisdictional issues and spent conviction schemes. During the Cleard Life process, however, the candidate is able to explain the ‘who, what, when where, why’ of their criminal history – be it in Australia or overseas – including arrests and charges that did not result in a conviction. Therefore, our background screening process is inherently more comprehensive than a national police certificate.

It affords the sponsoring organisation confidence in their personnel determination decisions without needing to know or be aware of (or have the skill-set to process) adverse findings in a person’s background. It mimics the same comprehensive dimensions that are covered in government security clearances. It’s special because the process is fast, effective, affordable and can be applied to any number of government and non-government contexts and applications: compliance, insider threat programs, workplace safety assurance programs, data breach remediation action plans, prevention of counter-productive workplace behaviours.

The Cleard.life background check is also known as a Suitability Assessment, Suitability Screen or a Suitability Clearance. It is the process whereby an individual is interviewed, and an assessment is made as to their honesty, trustworthiness, tolerance, maturity, loyalty, and resilience (HTTMLR) – using the character standards set by the Attorney General’s department. With more than 400,000 suitability assessments completed using these same government standards, it is by far the most popular suitability standard in Australia today.

No. Our private sector assessments (the interview, analysis, and results) are never passed on to the AGSVA which is confirmed in the Stat Dec that you sign. In the Cleard.life public sector assessment, please check your Stat Dec for disclosure rules and the information sharing process.

Not at this stage. Because the organisation ‘owns’ the result, they would be the ones to release it with the individual’s consent.

After the result has been sent, we de-identify personal information from the interview. In certain instances sponsoring organisations require that the interview notes to be destroyed 14 days after the result, other times the sponsoring organisation needs a third-party audit to verify contractual compliance, which takes longer for destruction. Either way, your details are de-identified / reacted from the record.

No. The candidate agrees they will not have access to the Cleard Life result, so therefore you would not be able to appeal. Also, more importantly, the character assessment forms only one part of the recruitment decision. If you were not offered the position, it might just mean there was another person more suitable for the job, that’s all. What you can be assured of is that we use anti-discriminatory decision making processes to reach our conclusions.

Depending on the level of assessment, between 1, 2 and 4 hours.

None. As your sponsoring organisation is paying for the Assessment, they should have already verified or at least been satisfied with your identity.

You must be over 16 years of age.

To obtain a Cleard.life Suitability check, it involves the following.

  1. Sponsor decides on the level of assessment
  2. Candidate completes a pre-filled Statutory Declaration (obtained from the Sponsor for the CL1,2,3 Assessments) or for the CL0, the candidate listens and agrees to the consent statements during the interview.
  3. Candidate is interviewed
  4. Result is sent to the Sponsor

No. Your answers and our analysis of your responses are never disclosed to your sponsoring organisation, which is confirmed at the start of the CL0 interview or in the Stat Dec you will sign before the commencement of the CL1, 2,3 Assessments. We also de-identify any personally identifiable information (PII) after the conclusion of the assessment.We do provide a high-level summary result (eg. “Favourable,” “Caution” and “Adverse”). We also may provide them a character ranking relating to your honesty, trustworthiness, tolerance, maturity, loyalty, and resilience. Our Vetting Officers are trustworthy and hold some of the highest national security clearances in Australia – your secrets are safe with us.

No. Unfortunately, we are unable to assist individuals concerning specific official clearance policies & processes. However, you can contact the AGSVA directly.

69% of companies were adversely affected by a bad hire last year.
41% surveyed put the cost of a bad hire at over $25,000
24% put the cost of a bad hire at over $50,000

• Fraud risk: a person without entitlement receiving a financial payment or other non-financial benefit as a result of a transaction (e.g. payment of a benefit or grant)

• Security risk: a person gaining unauthorised access to information, facilities, goods or services, particularly those of a sensitive nature

• Privacy risk: a person gaining unauthorised access to someone else’s personal information

• Downstream risks: a person using an identity credential or record issued or created by one organisation to commit identity crime against other organisations.

Yes. That’s what government does. Government departments are encouraged to procure some verification check services to meet role risk profiles but then use a ‘more intense suite of tools to complement their employment screening practices’ in order to satisfy a suitability determination. This is in harmony with the 2018 ICAC NSW publication on employment screening best-practice which notes there are ‘better practice’ resources available than just black mark database or straight-forward verification checks.

At the time of ordering a Cleard Life Suitability Assessment, employers/sponsors are encouraged to notify us any result from these types of checks (below) which may require additional one-on-one questioning and analysis:

• Identity check
• Entitlement to work (visa) check
• Probity check
• Directorship check
• Qualification check
• Employment reference check
• Employment history check
• Bankruptcy check
• Professional membership check
• Financial responsibility check
• Licence check
• Other checks

Key motivators for malicious insider activity include:
• financial gain
• ideology
• desire for recognition
• divided loyalties
• revenge
• adventure/thrill
• ego/self-image
• vulnerability to blackmail
• compulsive or destructive behaviour
• family problems
• negligence
• disgruntlement.

Trust, but verify. The candidate has a burden of persuasion to obtain a favourable suitability decision. A person who seeks access to sensitive organisation information enters the relationship with the employer predicated upon trust and confidence. This relationship transcends normal duty hours and endures throughout off-duty hours. The employer therefore reposes a high degree of trust and confidence in individuals to whom it employs. Decisions include, by necessity, consideration of the possible risk the candidate may deliberately or inadvertently fail to protect or safeguard people, assets, resources, information and reputation. Such decisions often entail a certain degree of extrapolation as to potential, rather than actual, risk of compromise.

Amazon’s Data Centre, Sydney, Australia. Data is recorded, processed and stored on the ASD-certified PROTECTED level servers in Sydney. Also note that our system automatically de-identifies (personally identifiable information) PII after the result has been communicated.

OK – we’re here to help. If you are a candidate needing help to start, continue or complete your AI interview, these questions (and more) are answered in the link below:

What web browser is most compatible to work with Stephanie?
What devices or platforms can I use for running Stephanie?
Why can I hear Stephanie speaking, but she cannot hear me?

https://s3-ap-southeast-2.amazonaws.com/cleardlife-public/pdf/InterviewFAQ.pdf

 

5 things. Suitability Assessments are designed to give you confidence that prospective employees are who they say they are, and have the skills and experience they say they do. This will provide you with the requisite level of trust in a prospective employee to offer them a job and give them access to your business and its resources.

As early as possible in the recruitment process, advise all applicants about:
• the business’s requirements for pre-employment checking
• why these checks are conducted
• what your business will do with the information collected
• to whom the information might be disclosed
• what subsequent decisions might be made about an applicant’s suitability for work.

Be sure of the criteria for checking before you start. Identify the requisite level of checking for each position. The more sensitive the position, the more checks you will probably want to make.

Understood. We don’t like the idea of being subjected to an all powerful, artificially intelligent system that solely determines employment outcomes. That is why we use the phrase Augmented Intelligence not Artificial Intelligence as our software generates explainable recommendations for a vetting expert to make the final decision.

1. We always have humans review the interview & the analysis.
2. Any ambiguity, or unfavourable initial result will always result in a second interview by a human vetting officer.
3. A third party auditor can check the assessment: the interview, analysis & result to confirm the process and decision was followed through and made appropriately.

Lots. There are more than a dozen dimensions of a person’s life and background – personal and professional – that is covered. In addition, each Assessment level is uniquely different in terms of length, scope, depth and the scrutiny covered. You can find a summary of the coverage here.  More than 400,000 people in Australia have been screened using the Protective Security Policy Framework (PSPF) and the Australian Government Personnel Security Protocols. It is by far Australia’s most widely used, comprehensive and consistently applied integrity standard.

 

No. This suitability assessment does not replace the full national security clearance process and we do not issue national security clearances.

There is no standard time frame for which the result is valid. A Cleard.life Assessment is a ‘point in time’ check, meaning the results only reflect the result on the date that the check is released. The sponsoring organisation typically determines the acceptable length of time, and it may vary from company to company. However, security clearances can range from 5 to 15 years before being re-validated.

The result is delivered only to specific and specified need-to-know personnel at the sponsoring organisation – either via email, API or portal.

Usually within 1 to 2 business days after the candidate interview is complete. For our CL1,2,3 Assessments, we say within 10 days because there can be scheduling delays or difficulties. If the candidate is ready sooner, the result will get back to the sponsor sooner. There might be times, especially in the CL0 Assessments, where a human vetting officer needs to clarify or obtain further information in a second phone interview. In these cases, results are normally ready the same day or next, after the final interview is complete.

Cleard.life is the missing piece. We speak directly with candidates in a one-on-one interview setting and cover many dimensions of a person’s life. Think of it this way: we get to know more about the candidate’s background and their character than any other pre-employment check on the market. ‘Black mark’ database checks and verification checks are naturally limited in scope and can only go ‘so far’ to confirm that a person is trustworthy. However, we encourage any red flags (questionable, doubtful or adverse information) discovered during the external check process (eg. Police checks) or the hiring process (eg. Ref checks), be sent to us so we can get to the bottom of any issue that is raised. In this way, our whole-of-person assessment helps you to standardise your determinations, reduces negligent hiring risks and allows you to stay in control of the process.

Yes. Although referee checking is a core responsibility of employers, we can create an extremely robust referee program for you in two ways:

Bring Your Own Referee Comments. As part of ordering one of our Assessments, at no extra charge, you can provide ‘additional information’ which can include adverse or dubious comments or accusations that you have obtained from your referees. Our Vetting Officers will professionally and delicately get to the bottom of the allegation or the issue that was raised, from a suitability perspective.

Let us do it. We offer a “Referee Addon” option which means, for a fee, you provide a person’s name & the number of a (nominated) referee. Our Vetting Officer will interview that person and also unearth a ‘developed’ or ‘un-nominated’ referee. We tell all our referees that the conversation is confidential, that we protect our sources and never disclose or identify who we have talked to with the candidate. This allows the referee a safe place to speak freely. As the situation requires, we can get to the bottom of any issues or red flags that came up during this discover phase.

It affords the sponsoring organisation confidence in their personnel determination decisions without needing to know or be aware of (or have the skill-set to process) adverse findings in a person’s background. It mimics the same comprehensive dimensions that are covered in government security clearances. It’s special because the process is fast, effective, affordable and can be applied to any number of government and non-government contexts and applications: compliance, insider threat programs, workplace safety assurance programs, data breach remediation action plans, prevention of counter-productive workplace behaviours.

The Cleard.life background check is also known as a Suitability Assessment, Suitability Screen or a Suitability Clearance. It is the process whereby an individual is interviewed, and an assessment is made as to their honesty, trustworthiness, tolerance, maturity, loyalty, and resilience (HTTMLR) – using the character standards set by the Attorney General’s department. With more than 400,000 suitability assessments completed using these same government standards, it is by far the most popular suitability standard in Australia today.

Yes. That’s what government does. Government departments are encouraged to procure some verification check services to meet role risk profiles but then use a ‘more intense suite of tools to complement their employment screening practices’ in order to satisfy a suitability determination. This is in harmony with the 2018 ICAC NSW publication on employment screening best-practice which notes there are ‘better practice’ resources available than just black mark database or straight-forward verification checks.

At the time of ordering a Cleard Life Suitability Assessment, employers/sponsors are encouraged to notify us any result from these types of checks (below) which may require additional one-on-one questioning and analysis:

• Identity check
• Entitlement to work (visa) check
• Probity check
• Directorship check
• Qualification check
• Employment reference check
• Employment history check
• Bankruptcy check
• Professional membership check
• Financial responsibility check
• Licence check
• Other checks

Understood. We don’t like the idea of being subjected to an all powerful, artificially intelligent system that solely determines employment outcomes. That is why we use the phrase Augmented Intelligence not Artificial Intelligence as our software generates explainable recommendations for a vetting expert to make the final decision.

1. We always have humans review the interview & the analysis.
2. Any ambiguity, or unfavourable initial result will always result in a second interview by a human vetting officer.
3. A third party auditor can check the assessment: the interview, analysis & result to confirm the process and decision was followed through and made appropriately.

Lots. There are more than a dozen dimensions of a person’s life and background – personal and professional – that is covered. In addition, each Assessment level is uniquely different in terms of length, scope, depth and the scrutiny covered. You can find a summary of the coverage here.  More than 400,000 people in Australia have been screened using the Protective Security Policy Framework (PSPF) and the Australian Government Personnel Security Protocols. It is by far Australia’s most widely used, comprehensive and consistently applied integrity standard.

 

It depends. What are your expectations? If you knew that 1 in 6 of your staff or volunteers had criminal convictions, do you think your community of interest or the parents/care-givers of those you serve would feel that you have applied adequate duty of care or safeguard measures into your background screening program? 1 in 6: it’s true – here is the Government audit:

The WWCC and other similar cards look for a narrow and specific category of criminal activity. For example serious crimes against children and convictions for violent crimes such as murder or manslaughter. However, anyone with an extensive criminal record such as fraud, stealing or maybe a string of DUIs, drug possession etc would not be flagged and the card would be granted without hesitation. Unfortunately, the state government’s WWCC vetting systems do not use the whole-of-person protocol.

If your organisation works with children, or the aged, or the vulnerable, then our background screening solution will meet your community’s expectations.

It’s easy, we think it is too easy.

Identity – Sight some form of photo identification
Identity – Verify address history
(a driver’s licence meets this)

Integrity – CV should be checked
Integrity – Referees should be checked to establish a history of strong moral principles, honesty and decency.
Integrity – Police check should be conducted
(none of these are mandatory)

Credentials – Verify qualifications and professional memberships
Credentials – Professional Referee should be sought to verify positions and dates of employment

(‘should’ indicates a recommendation)

As an employer or HR department, lets say you sight the candidate’s driver’s licence and they did not have any claimed qualifications & professional memberships. Congratulations, you have essentially met the Australian Standards for employment screening – specifically identity, integrity and credentials. But on the other hand, you know that you cannot really determine whether your candidate is suitable or unsuitable given this minimum amount of information.

No. At this stage we do not arrange or process national police checks on your behalf. Our approach to criminal history screening is positively different. It is more comprehensive and effective as we open the aperture to cover police issues, interaction, arrests and charges – not just convictions.

There is a futility of conducting police checks for criminal background information when no such information exists. The research also shows serious concerns of recruiters as to the efficacy of police checks as a safeguard measure (explored in Davis & Wells (1994–1995) and Hanly (2010)). Other research also expresses reservations concerning low conviction rates (see, for example, Beyer, Higgins, & Bromfield, 2005; Department of Health and Human Services, 1985; Moriarty, 1990; Williams, 1991). Even court decisions have also reflected the opinion that pre-employment police checks are futile to assess an individual’s suitability to work when no recorded criminal background history exists.

Bring Your Own Police Check Result. As part of ordering one of our Assessments, at no extra charge, you can supply ‘additional information’ which can include any external check result that you choose to do – including disclosable court outcomes. Our Vetting Officers professionally get to the bottom of the adverse information and criminal history.

We do not duplicate what you have already done or about to do. Your organisation has probably done a lot work to get to the short-list stage – including selection criteria analysis and candidate ranking. Using the AS 4811—2006, Australian Standards Employment Screening as your guide, or your own organisation’s processes, you might need to do these:

  1. Verify Nationality
  2. Verify Identity
  3. Verify Claimed Qualifications
  4. Conduct a National Police Check
  5. Arrange a Vulnerable People (WWVP) Check / Working With Children Check (WWCC) / ASIC / MSIC / NDIS Clearance
  6. Conduct/Arrange/Verify Medical Checks
  7. Conduct Bankruptcy / Equifax check
  8. Conduct Referee checks
  9. Conduct a Digital Footprint check
  10. And potentially many others.

Cleard Life does not complete these external checks for you but augment (enhance) and/or supplement (improve) the way you reach your background screening suitability determinations.

• Fraud risk: a person without entitlement receiving a financial payment or other non-financial benefit as a result of a transaction (e.g. payment of a benefit or grant)

• Security risk: a person gaining unauthorised access to information, facilities, goods or services, particularly those of a sensitive nature

• Privacy risk: a person gaining unauthorised access to someone else’s personal information

• Downstream risks: a person using an identity credential or record issued or created by one organisation to commit identity crime against other organisations.

Yes. That’s what government does. Government departments are encouraged to procure some verification check services to meet role risk profiles but then use a ‘more intense suite of tools to complement their employment screening practices’ in order to satisfy a suitability determination. This is in harmony with the 2018 ICAC NSW publication on employment screening best-practice which notes there are ‘better practice’ resources available than just black mark database or straight-forward verification checks.

At the time of ordering a Cleard Life Suitability Assessment, employers/sponsors are encouraged to notify us any result from these types of checks (below) which may require additional one-on-one questioning and analysis:

• Identity check
• Entitlement to work (visa) check
• Probity check
• Directorship check
• Qualification check
• Employment reference check
• Employment history check
• Bankruptcy check
• Professional membership check
• Financial responsibility check
• Licence check
• Other checks

Understood. We don’t like the idea of being subjected to an all powerful, artificially intelligent system that solely determines employment outcomes. That is why we use the phrase Augmented Intelligence not Artificial Intelligence as our software generates explainable recommendations for a vetting expert to make the final decision.

1. We always have humans review the interview & the analysis.
2. Any ambiguity, or unfavourable initial result will always result in a second interview by a human vetting officer.
3. A third party auditor can check the assessment: the interview, analysis & result to confirm the process and decision was followed through and made appropriately.

No. This suitability assessment does not replace the full national security clearance process and we do not issue national security clearances.

That’s fine! Your organisation does not need to be involved in government-related work to benefit from knowing your people are demonstrably trustworthy.  Most personnel strive to conduct themselves in an ethical and professional manner. However, it would be negligent to ignore the risk of someone deliberately causing harm or exploiting their position of trust. Some of the most damaging incidents in recent history include insiders selling access to databases containing sensitive data and harming those most vulnerable in our society. By using the same character standards that the government uses when it puts people into positions of trust, you are signalling to your staff, clients and other stakeholders that your internal personnel controls are robust and that you take these things seriously. You also create a competitive advantage in the marketplace by vetting your personnel properly to demonstrate trust and confidence.

Background screening can also assist with compliance with internal policies & procedures as well as government laws, association regulations or specific authority’s guidelines. These requirements can relate to general employment, admission, membership, due diligence and individual licensing and/or organisational licensing.

Sponsors: when an organisation signs up for an account, there are terms and conditions that need to be agreed before a candidate interview request is activated.
Candidates: may be required to sign a Statutory Declaration (informed consent) prior to the sponsor initiating a CL1, CL2, CL3 Suitability Assessment.

 

Crown Vetting, a Defence Prime contractor. Since 2010, it has delivered thousands of national security assessments to the Australian Government error free and on time. From Baselines, NV1, NV2 and TSPV, Crown Vetting has become a leader in the vetting industry. Cleard Life Vetting Agency is a sister company and a wholly owned business unit of Crown Vetting.

To obtain a Cleard.life Suitability check, it involves the following.

  1. Sponsor decides on the level of assessment
  2. Candidate completes a pre-filled Statutory Declaration (obtained from the Sponsor for the CL1,2,3 Assessments) or for the CL0, the candidate listens and agrees to the consent statements during the interview.
  3. Candidate is interviewed
  4. Result is sent to the Sponsor

Yes. That’s what government does. Government departments are encouraged to procure some verification check services to meet role risk profiles but then use a ‘more intense suite of tools to complement their employment screening practices’ in order to satisfy a suitability determination. This is in harmony with the 2018 ICAC NSW publication on employment screening best-practice which notes there are ‘better practice’ resources available than just black mark database or straight-forward verification checks.

At the time of ordering a Cleard Life Suitability Assessment, employers/sponsors are encouraged to notify us any result from these types of checks (below) which may require additional one-on-one questioning and analysis:

• Identity check
• Entitlement to work (visa) check
• Probity check
• Directorship check
• Qualification check
• Employment reference check
• Employment history check
• Bankruptcy check
• Professional membership check
• Financial responsibility check
• Licence check
• Other checks

Amazon’s Data Centre, Sydney, Australia. Data is recorded, processed and stored on the ASD-certified PROTECTED level servers in Sydney. Also note that our system automatically de-identifies (personally identifiable information) PII after the result has been communicated.

Understood. We don’t like the idea of being subjected to an all powerful, artificially intelligent system that solely determines employment outcomes. That is why we use the phrase Augmented Intelligence not Artificial Intelligence as our software generates explainable recommendations for a vetting expert to make the final decision.

1. We always have humans review the interview & the analysis.
2. Any ambiguity, or unfavourable initial result will always result in a second interview by a human vetting officer.
3. A third party auditor can check the assessment: the interview, analysis & result to confirm the process and decision was followed through and made appropriately.

Lots. There are more than a dozen dimensions of a person’s life and background – personal and professional – that is covered. In addition, each Assessment level is uniquely different in terms of length, scope, depth and the scrutiny covered. You can find a summary of the coverage here.  More than 400,000 people in Australia have been screened using the Protective Security Policy Framework (PSPF) and the Australian Government Personnel Security Protocols. It is by far Australia’s most widely used, comprehensive and consistently applied integrity standard.

 

No. This suitability assessment does not replace the full national security clearance process and we do not issue national security clearances.

The result is delivered only to specific and specified need-to-know personnel at the sponsoring organisation – either via email, API or portal.

For whatever reason, if a candidate is unwilling or unable to consent to the following and undergo the suitability assessment,  please let the employer/sponsor know immediately.

You need to provide truthful and candid answers at the interview.  The candidate also needs to agree not to deliberately omit, conceal, or falsify relevant facts or provide misleading information. The activation code given to the candidate must not be disclosed to anyone but the sponsor and Cleard.life. The candidate acknowledges, consents and understands that the sponsor may gather and then provide other relevant information to Cleard.life. The candidate understands that the sponsor will not have access to any information or answers that the candidate provides to Cleard.life. The candidate agrees that they will not have access to the results that Cleard.life sends to the sponsor and recognises that the Cleard.life recommendation forms only one part of the sponsor’s human resource / procurement / admission process.

Candidate questions will cover most areas of your personal and professional life and are used to build as complete a picture of you as possible. We need to establish whether you are suitable and whether you can be relied upon to safeguard the sensitive information/resources you will have access to.

We assess your loyalty, honesty and reliability, and whether you could be particularly vulnerable to manipulation, blackmail or coercion. You will be asked questions on wide ranging topics such as your relationships, finances, substance use, overseas travel and connections, employment history or political views.

Some of the questions will be intrusive. If you have any doubts about the relevance of a question please ask the interviewing officer for clarification. You should be completely honest. Sometimes people have aspects of their lives that they are ashamed of or embarrassed to tell us about. Usually these are of little or no suitability significance.

Our vetting officers are qualified, trained and experienced professionals and are unlikely to be shocked or surprised by anything you say. Please ensure your responses are truthful and do not seek to withhold information. The consequences are likely to be more significant if it is identified that you have been untruthful or withheld information.

Sponsors: when an organisation signs up for an account, there are terms and conditions that need to be agreed before a candidate interview request is activated.
Candidates: may be required to sign a Statutory Declaration (informed consent) prior to the sponsor initiating a CL1, CL2, CL3 Suitability Assessment.

 

No. Our private sector assessments (the interview, analysis, and results) are never passed on to the AGSVA which is confirmed in the Stat Dec that you sign. In the Cleard.life public sector assessment, please check your Stat Dec for disclosure rules and the information sharing process.

Not at this stage. Because the organisation ‘owns’ the result, they would be the ones to release it with the individual’s consent.

After the result has been sent, we de-identify personal information from the interview. In certain instances sponsoring organisations require that the interview notes to be destroyed 14 days after the result, other times the sponsoring organisation needs a third-party audit to verify contractual compliance, which takes longer for destruction. Either way, your details are de-identified / reacted from the record.

No. The candidate agrees they will not have access to the Cleard Life result, so therefore you would not be able to appeal. Also, more importantly, the character assessment forms only one part of the recruitment decision. If you were not offered the position, it might just mean there was another person more suitable for the job, that’s all. What you can be assured of is that we use anti-discriminatory decision making processes to reach our conclusions.

Depending on the level of assessment, between 1, 2 and 4 hours.

None. As your sponsoring organisation is paying for the Assessment, they should have already verified or at least been satisfied with your identity.

You must be over 16 years of age.

No. Your answers and our analysis of your responses are never disclosed to your sponsoring organisation, which is confirmed at the start of the CL0 interview or in the Stat Dec you will sign before the commencement of the CL1, 2,3 Assessments. We also de-identify any personally identifiable information (PII) after the conclusion of the assessment.We do provide a high-level summary result (eg. “Favourable,” “Caution” and “Adverse”). We also may provide them a character ranking relating to your honesty, trustworthiness, tolerance, maturity, loyalty, and resilience. Our Vetting Officers are trustworthy and hold some of the highest national security clearances in Australia – your secrets are safe with us.

No. Unfortunately, we are unable to assist individuals concerning specific official clearance policies & processes. However, you can contact the AGSVA directly.

Trust, but verify. The candidate has a burden of persuasion to obtain a favourable suitability decision. A person who seeks access to sensitive organisation information enters the relationship with the employer predicated upon trust and confidence. This relationship transcends normal duty hours and endures throughout off-duty hours. The employer therefore reposes a high degree of trust and confidence in individuals to whom it employs. Decisions include, by necessity, consideration of the possible risk the candidate may deliberately or inadvertently fail to protect or safeguard people, assets, resources, information and reputation. Such decisions often entail a certain degree of extrapolation as to potential, rather than actual, risk of compromise.

OK – we’re here to help. If you are a candidate needing help to start, continue or complete your AI interview, these questions (and more) are answered in the link below:

What web browser is most compatible to work with Stephanie?
What devices or platforms can I use for running Stephanie?
Why can I hear Stephanie speaking, but she cannot hear me?

https://s3-ap-southeast-2.amazonaws.com/cleardlife-public/pdf/InterviewFAQ.pdf

 

Understood. We don’t like the idea of being subjected to an all powerful, artificially intelligent system that solely determines employment outcomes. That is why we use the phrase Augmented Intelligence not Artificial Intelligence as our software generates explainable recommendations for a vetting expert to make the final decision.

1. We always have humans review the interview & the analysis.
2. Any ambiguity, or unfavourable initial result will always result in a second interview by a human vetting officer.
3. A third party auditor can check the assessment: the interview, analysis & result to confirm the process and decision was followed through and made appropriately.

It depends. What are your expectations? If you knew that 1 in 6 of your staff or volunteers had criminal convictions, do you think your community of interest or the parents/care-givers of those you serve would feel that you have applied adequate duty of care or safeguard measures into your background screening program? 1 in 6: it’s true – here is the Government audit:

The WWCC and other similar cards look for a narrow and specific category of criminal activity. For example serious crimes against children and convictions for violent crimes such as murder or manslaughter. However, anyone with an extensive criminal record such as fraud, stealing or maybe a string of DUIs, drug possession etc would not be flagged and the card would be granted without hesitation. Unfortunately, the state government’s WWCC vetting systems do not use the whole-of-person protocol.

If your organisation works with children, or the aged, or the vulnerable, then our background screening solution will meet your community’s expectations.

Yes. Although referee checking is a core responsibility of employers, we can create an extremely robust referee program for you in two ways:

Bring Your Own Referee Comments. As part of ordering one of our Assessments, at no extra charge, you can provide ‘additional information’ which can include adverse or dubious comments or accusations that you have obtained from your referees. Our Vetting Officers will professionally and delicately get to the bottom of the allegation or the issue that was raised, from a suitability perspective.

Let us do it. We offer a “Referee Addon” option which means, for a fee, you provide a person’s name & the number of a (nominated) referee. Our Vetting Officer will interview that person and also unearth a ‘developed’ or ‘un-nominated’ referee. We tell all our referees that the conversation is confidential, that we protect our sources and never disclose or identify who we have talked to with the candidate. This allows the referee a safe place to speak freely. As the situation requires, we can get to the bottom of any issues or red flags that came up during this discover phase.

Likely. Based on Australian National Audit Office 2018 publication, covering a sample size of tens of thousands, an adverse decision comes up quite regularly:

Baseline complex case is 1:1131. (Our CL0 adverse or caution result is around 1:500.)
NV1 complex complex case is 1:491. (Our CL1 adverse or caution result is around 1:100.)
NV2 complex case is 1:220. (Our CL2 adverse or caution result is around 1:50.)
PV complex case is 1:22. (Our CL3 adverse or caution result is around 1:20.)

Note the pattern: the higher the assessment level, the more likely the person is to be considered unsuitable.
This is because there are more data points to be covered and also because the role-based risk model increases for each level.

If you already have trouble filling positions and you have to add a background screening to your shortlisting process, you may feel like these rejection levels are too high. But security and risk control analysts say that you are simply eliminating the riskiest people: the same type of people who may have created disruptions in your service or damaged your reputation in the past.

Cleard life discovers hidden risk. Better to know now before a contract is signed.

It’s easy, we think it is too easy.

Identity – Sight some form of photo identification
Identity – Verify address history
(a driver’s licence meets this)

Integrity – CV should be checked
Integrity – Referees should be checked to establish a history of strong moral principles, honesty and decency.
Integrity – Police check should be conducted
(none of these are mandatory)

Credentials – Verify qualifications and professional memberships
Credentials – Professional Referee should be sought to verify positions and dates of employment

(‘should’ indicates a recommendation)

As an employer or HR department, lets say you sight the candidate’s driver’s licence and they did not have any claimed qualifications & professional memberships. Congratulations, you have essentially met the Australian Standards for employment screening – specifically identity, integrity and credentials. But on the other hand, you know that you cannot really determine whether your candidate is suitable or unsuitable given this minimum amount of information.

No. At this stage we do not arrange or process national police checks on your behalf. Our approach to criminal history screening is positively different. It is more comprehensive and effective as we open the aperture to cover police issues, interaction, arrests and charges – not just convictions.

There is a futility of conducting police checks for criminal background information when no such information exists. The research also shows serious concerns of recruiters as to the efficacy of police checks as a safeguard measure (explored in Davis & Wells (1994–1995) and Hanly (2010)). Other research also expresses reservations concerning low conviction rates (see, for example, Beyer, Higgins, & Bromfield, 2005; Department of Health and Human Services, 1985; Moriarty, 1990; Williams, 1991). Even court decisions have also reflected the opinion that pre-employment police checks are futile to assess an individual’s suitability to work when no recorded criminal background history exists.

Bring Your Own Police Check Result. As part of ordering one of our Assessments, at no extra charge, you can supply ‘additional information’ which can include any external check result that you choose to do – including disclosable court outcomes. Our Vetting Officers professionally get to the bottom of the adverse information and criminal history.

No. The free CL0 Assessment is exactly the same product you would receive when you purchase a CL0 Assessment.

Lots can go wrong with a NPC and they are known to produce ‘false negative’ or ‘false positive’ results. For example, the NPC result or application can be incomplete or incorrect. The main reasons include false names, application & processing administrative errors, jurisdictional issues and spent conviction schemes. During the Cleard Life process, however, the candidate is able to explain the ‘who, what, when where, why’ of their criminal history – be it in Australia or overseas – including arrests and charges that did not result in a conviction. Therefore, our background screening process is inherently more comprehensive than a national police certificate.

It affords the sponsoring organisation confidence in their personnel determination decisions without needing to know or be aware of (or have the skill-set to process) adverse findings in a person’s background. It mimics the same comprehensive dimensions that are covered in government security clearances. It’s special because the process is fast, effective, affordable and can be applied to any number of government and non-government contexts and applications: compliance, insider threat programs, workplace safety assurance programs, data breach remediation action plans, prevention of counter-productive workplace behaviours.

The Cleard.life background check is also known as a Suitability Assessment, Suitability Screen or a Suitability Clearance. It is the process whereby an individual is interviewed, and an assessment is made as to their honesty, trustworthiness, tolerance, maturity, loyalty, and resilience (HTTMLR) – using the character standards set by the Attorney General’s department. With more than 400,000 suitability assessments completed using these same government standards, it is by far the most popular suitability standard in Australia today.

No. Our private sector assessments (the interview, analysis, and results) are never passed on to the AGSVA which is confirmed in the Stat Dec that you sign. In the Cleard.life public sector assessment, please check your Stat Dec for disclosure rules and the information sharing process.

Not at this stage. Because the organisation ‘owns’ the result, they would be the ones to release it with the individual’s consent.

No. The candidate agrees they will not have access to the Cleard Life result, so therefore you would not be able to appeal. Also, more importantly, the character assessment forms only one part of the recruitment decision. If you were not offered the position, it might just mean there was another person more suitable for the job, that’s all. What you can be assured of is that we use anti-discriminatory decision making processes to reach our conclusions.

69% of companies were adversely affected by a bad hire last year.
41% surveyed put the cost of a bad hire at over $25,000
24% put the cost of a bad hire at over $50,000

• Fraud risk: a person without entitlement receiving a financial payment or other non-financial benefit as a result of a transaction (e.g. payment of a benefit or grant)

• Security risk: a person gaining unauthorised access to information, facilities, goods or services, particularly those of a sensitive nature

• Privacy risk: a person gaining unauthorised access to someone else’s personal information

• Downstream risks: a person using an identity credential or record issued or created by one organisation to commit identity crime against other organisations.

Yes. That’s what government does. Government departments are encouraged to procure some verification check services to meet role risk profiles but then use a ‘more intense suite of tools to complement their employment screening practices’ in order to satisfy a suitability determination. This is in harmony with the 2018 ICAC NSW publication on employment screening best-practice which notes there are ‘better practice’ resources available than just black mark database or straight-forward verification checks.

At the time of ordering a Cleard Life Suitability Assessment, employers/sponsors are encouraged to notify us any result from these types of checks (below) which may require additional one-on-one questioning and analysis:

• Identity check
• Entitlement to work (visa) check
• Probity check
• Directorship check
• Qualification check
• Employment reference check
• Employment history check
• Bankruptcy check
• Professional membership check
• Financial responsibility check
• Licence check
• Other checks

Key motivators for malicious insider activity include:
• financial gain
• ideology
• desire for recognition
• divided loyalties
• revenge
• adventure/thrill
• ego/self-image
• vulnerability to blackmail
• compulsive or destructive behaviour
• family problems
• negligence
• disgruntlement.

Trust, but verify. The candidate has a burden of persuasion to obtain a favourable suitability decision. A person who seeks access to sensitive organisation information enters the relationship with the employer predicated upon trust and confidence. This relationship transcends normal duty hours and endures throughout off-duty hours. The employer therefore reposes a high degree of trust and confidence in individuals to whom it employs. Decisions include, by necessity, consideration of the possible risk the candidate may deliberately or inadvertently fail to protect or safeguard people, assets, resources, information and reputation. Such decisions often entail a certain degree of extrapolation as to potential, rather than actual, risk of compromise.

5 things. Suitability Assessments are designed to give you confidence that prospective employees are who they say they are, and have the skills and experience they say they do. This will provide you with the requisite level of trust in a prospective employee to offer them a job and give them access to your business and its resources.

As early as possible in the recruitment process, advise all applicants about:
• the business’s requirements for pre-employment checking
• why these checks are conducted
• what your business will do with the information collected
• to whom the information might be disclosed
• what subsequent decisions might be made about an applicant’s suitability for work.

Be sure of the criteria for checking before you start. Identify the requisite level of checking for each position. The more sensitive the position, the more checks you will probably want to make.

Understood. We don’t like the idea of being subjected to an all powerful, artificially intelligent system that solely determines employment outcomes. That is why we use the phrase Augmented Intelligence not Artificial Intelligence as our software generates explainable recommendations for a vetting expert to make the final decision.

1. We always have humans review the interview & the analysis.
2. Any ambiguity, or unfavourable initial result will always result in a second interview by a human vetting officer.
3. A third party auditor can check the assessment: the interview, analysis & result to confirm the process and decision was followed through and made appropriately.

Lots. There are more than a dozen dimensions of a person’s life and background – personal and professional – that is covered. In addition, each Assessment level is uniquely different in terms of length, scope, depth and the scrutiny covered. You can find a summary of the coverage here.  More than 400,000 people in Australia have been screened using the Protective Security Policy Framework (PSPF) and the Australian Government Personnel Security Protocols. It is by far Australia’s most widely used, comprehensive and consistently applied integrity standard.

 

No. This suitability assessment does not replace the full national security clearance process and we do not issue national security clearances.

There is no standard time frame for which the result is valid. A Cleard.life Assessment is a ‘point in time’ check, meaning the results only reflect the result on the date that the check is released. The sponsoring organisation typically determines the acceptable length of time, and it may vary from company to company. However, security clearances can range from 5 to 15 years before being re-validated.

Usually within 1 to 2 business days after the candidate interview is complete. For our CL1,2,3 Assessments, we say within 10 days because there can be scheduling delays or difficulties. If the candidate is ready sooner, the result will get back to the sponsor sooner. There might be times, especially in the CL0 Assessments, where a human vetting officer needs to clarify or obtain further information in a second phone interview. In these cases, results are normally ready the same day or next, after the final interview is complete.

We are here to make your every interaction with Cleard Life easy and happy. We will refund 80% of the price of the assessment if you cancel the assessment before the candidate starts the interview. If the candidate leaves the interview not to return to complete it, we will refund 20%.

For any further queries you can contact our Customer Success Team.

Yes. Inside the Pay As You Go Plan, there is a option offering discounts if  you buy three or more assessments in advance. For example, buying 50 CL0 Assessments in advance qualifies your business for a 20% discount from $169 to an effective rate of $135.20 each. The Large Plan also offers $135.20 CL0 Assessments.

Set-up fee only applies to Channel Partner and White Label plans. Your sales representative will walk through the process.

No. Your credit card payment is handled by a third party. We do not receive or store your credit card details.

Sponsors: when an organisation signs up for an account, there are terms and conditions that need to be agreed before a candidate interview request is activated.
Candidates: may be required to sign a Statutory Declaration (informed consent) prior to the sponsor initiating a CL1, CL2, CL3 Suitability Assessment.

 

After the end of the 90 day free trial, you will be able to move to the $5/m Pay-As-You-Go Plan, Large or Dedicated Plan and your profile will remain active on our system. During the trial, you can will be able to order all levels of assessments. You can also upgrade to other plans at any time before the 90 day trial expires. If you wish to cancel, please contact customer support.

No. The free CL0 Assessment is exactly the same product you would receive when you purchase a CL0 Assessment.

The free trial has two parts. The first is a free, no obligation 90 days (3 months) on our Pay-As-You-Go plan, so you can check out our portal, process and other reference material, without being rushed. The second part is when you are ready, you submit your first candidate to be assessed – that first CL0 Assessment is on us. That’s right: Free. Complimentary.

Depending on the plan, payments can be made by credit card and/or direct transfer. The Dedicated Plan allows for invoicing in arrears.

We would love to partner with you in developing either a white-label plan or a channel partner plan that exactly matches your needs, including premium APIs. A dedicated customer success team will be allocated to your account to give your business the flexibility that it needs to work effectively.

Our Pay-As-You-Go plan is the best option if you are looking for flexibility.  Our Large and Dedicated CL0 plans run from year to year, but we will make arrangements if a plan needs to be downgraded. Our customer success team will be able to assist with upgrading or adjusting your plan.

Depending on the plan you are on, the number and level of assessments you are ordering, you might not need to upgrade. However, our customer success team would love to meet with you by chat, telephone or in person. They will be able to suggest the best plan for your needs and will walk you through the process.

Please contact our customer success team; they will assist you with downgrading, cancelling or pausing your plan membership.

Individuals cannot not pay for the assessment. Sponsoring organisations pay for the Cleard.life check.

There are three costs: the plan, the product and optional extras. The plan can be as low as free through to $895 per month. Product (Assessments) range from the lowest CL0 to the highest CL3. There are also several “add-ons” or options the sponsor can chose at the time of order.

69% of companies were adversely affected by a bad hire last year.
41% surveyed put the cost of a bad hire at over $25,000
24% put the cost of a bad hire at over $50,000