This Service Agreement is between PARTIES: Cleard Life Vetting Agency Pty Ltd and Crown Vetting Pty Ltd trading as (CLVA) and You (Client/Sponsor).
You agree to this Agreement as an Officer, Attorney, Trustee or other Authorised Representative of the Party listed above and provide assurances that you possess unrestricted authority and capacity to agree to this Agreement at this time.


The business of CLVA is to provide background screening suitability assessments. CLVA has agreed to provide the Services to the Client/Sponsor.


2.1 CLVA must provide the Services to the Client/Sponsor in accordance with this Agreement and the Regulations.

2.2 The Services will be provided in a timely manner having regard to the workload and capacity of CLVA from time to time and CLVA will act reasonably and inform the Client/Sponsor if the Services may be delayed due to a temporary increase in workload or reduction in capacity.

2.3 Provision of additional services (such as the Cleard Plus) not included in the original Services may be provided by CLVA from time to time, as agreed between the parties.

2.4 This agreement is personal to the Client/Sponsor and may not be assigned by the Client/Sponsor.

2.5 The Client/Sponsor must comply with the directions of CLVA from time to time when ordering the Services, including:

(a) Security and identification procedures, and

(b) Ensuring the Candidate signs a declaration (or e-sign equivalent) in the form required by CLVA from time to time, and

(c) Providing a warranty to CLVA that the statutory declaration (or equivalent) referred to in clause 2.5(b) has been properly signed.
(d) CL0 Assessments do not require a Statutory Declaration (or equivalent) to be Signed by the Candidate as part of the CLVA Process, however, CL1, CL2 and CL3 Services do.

(e) Candidate’s non-compliance with a reasonable request may result in non pecuniary, pecuniary or disengagement actions.

2.6 The Client/Sponsor may supply additional information to CLVA for Suitability Assessment purposes. The Client/Sponsor will take steps to ensure that the information provided using this method is also accurate, up-to-date and complete.

2.8 CLVA may also obtain additional information from nominated and/or un-nominated Referees.

2.9 CLVA offers an optional free cyber candidate briefing. To qualify you must be a new client, order a Cleard Life Assessment and request the briefing to be done. The client must not be a Cleard Plus customer (briefings are included in the active management). The first 10 briefings are free. After that, the full price for the briefing will be charged.


3.1 The parties covenant on behalf of themselves and their financial, legal and other advisors that they will keep confidential and not divulge either directly or indirectly to any person any information relating to the business, processes, systems or affairs of the other party which is of a confidential nature or which is not otherwise in the public domain, including the terms of this Agreement, save to the extent that the disclosure may be required by statute or may reasonably be required for the purpose of enabling the parties to fulfil their respective obligations under this Agreement or as may otherwise be required by law. This clause shall have force after the termination or expiry of this agreement.

3.2 The parties acknowledge and agree that all Intellectual Property whether existing at the Commencement Date or created during the Term is vested in and remains the sole property of the CLVA.

3.3 Without limiting the generality of clause 9, the Client/Sponsor agrees not to divulge or in any way disclose any details of the suitability assessment Result to the Candidate.


4.1 CLVA must:
(a) exercise all due care, skill and attention in providing the Services;
(b) ensure that the Services are rendered in compliance with any Regulations;
(c) ensure that the Services are carried out in a proficient manner by properly trained and qualified people; and
(d) obtain and maintain a current policy of Professional Indemnity insurance for an amount of at least $10 million per claim (Maximum aggregate limit of $20 million) and public liability of at least $10 million and provide satisfactory evidence of such insurance to the Client/Sponsor upon request.

4.2 Nothing in this Agreement will be construed as placing on CLVA any obligation other than the provision of the Services to the Client/Sponsor in accordance with the provisions of this Agreement and the provisions of which are necessary to enable CLVA to carry on successfully their business and for the purposes of CLVA gaining or producing assessable income.


5.1 The Client/Sponsor will not, and will not consent, assist, induce or encourage and of its officers, employees, agents, sub-contractors or representatives to do any of the following during the Term or for a period of three (3) years after expiration or termination of this Agreement:
(a) Solicit, induce or encourage any employee of CLVA to leave the employment of CLVA or to accept an engagement as employee, contractor or otherwise with the Client/Sponsor; or
(b) Solicit, induce or encourage any client of CLVA to cease obtaining the Services from CLVA or to obtain all or part of the Services from another company or otherwise interfere with the relationship between CLVA and any of its clients.

5.2 This clause survives the termination or expiry of this Agreement.

5.3 The Client/Sponsor acknowledges that the above restraint obligations are reasonable considering the unique and specialised nature of the Services and extend no further than is reasonably necessary to protect the goodwill of CLVA’s business.

5.4 CLVA will not engage Cleard Plus Candidates to work on CLVA-related work or projects without explicit, specific written confirmation from the Client/Sponsor prior to the commencement of any proposed work.


6.1 The Client/Sponsor indemnifies CLVA from and against any costs, damages, loss or liability of any kind (including legal costs and disbursements in defending or settling the claim giving rise to same) however suffered or incurred by CLVA by virtue of actions of the Client/Sponsor or any breach of this Agreement by the Client/Sponsor.

6.2 The Client/Sponsor indemnifies CLVA from and against any costs, damages, loss or liability of any kind (including legal costs and disbursements in defending or settling the claim giving rise to same) however suffered or incurred by CLVA arising out of any claims, demands or other action brought by the Candidate in relation to the Services.


6.1 CLVA warrants that:
(a) the Services will be carried out in accordance with the Regulations;
(b) it has the expertise, resources and capacity to perform the Services pursuant to this Agreement; and
(c) it has all permits, licences and authorisations required to provide the Services.

7.2 CLVA gives no warranty as to the character, competence or suitability of any Candidate or that any Candidate will obtain or receive any security clearance or other qualification or approval. CLVA will simply provide an assessment or recommendation based on a telephone or in-person interview with the Candidate and the Client/Sponsor will make the final decision. The Client/Sponsor acknowledges that the answers provided by the Candidate may not independently verified by CLVA. Some of CLVA’s Services do not establish the identity of the Candidate.


8.1 Multiple Party
If a party consists of more than one person, this Agreement binds each of them separately and any two or more of them jointly and an obligation, representation or warranty in favour of more than one person is for the benefit of them separately and jointly.

8.2 Statutes
The provisions of any Statute, which alters the effect of any provision of this Agreement, shall not apply to this Agreement so far as this lawfully can be done.

8.3 Severance
If anything in this Agreement is unenforceable, illegal or void then it is severed and the rest of this Agreement remains in force.

8.4 No Waiver
A party’s failure or delay to exercise a power or right does not operate as a waiver of that power or right. No waiver is effective unless it is in writing. The waiver of a power or right is effective only in that specific instance and for the specific purpose for which it was given.

8.5 Amendment
No variation or modification of this Agreement shall be of any effect unless in writing and signed by the parties.

8.6 Entire Agreement
This Agreement contains the entire agreement and understanding between the parties on the subject matter of this Agreement and supersedes all prior discussions and agreements.

8.7 Good Faith
Each party agrees that it will do all things and execute all documents necessary or desirable to give full effect to this Agreement even though not specifically provided for.

8.8 Business Days
If anything is required to be done on a day that is not a Business Day, then it must be done instead on the next Business Day where “Business Day” means a week day other than a Queensland statewide public holiday.

8.9 Counterparts
This Agreement may be executed in any number of counterparts with the same effect as if the signatures to each counterpart were on the same instrument.

8.10 Facsimile and Email
Both parties acknowledge and agree that the original of this Agreement may be in the form of a facsimile or email transmission and agree to accept the facsimile or email transmission as the original and binding Agreement. Although this Agreement is not conditional upon the subsequent execution of an original and duplicate by the parties, either party may request the other party to execute an original and duplicate of this Agreement in which case the parties agree to do so.

8.11 Contra Proferentum
No rule of construction of documents shall apply to the disadvantage of a party on the basis that the party put forward this Agreement.

8.12 Governing Law
This Agreement is governed by the laws of Queensland and the parties irrevocably submit to the non-exclusive jurisdiction of Queensland courts in respect of any action or proceeding concerning this Agreement.


The parties acknowledge that this Agreement is intended as a contract of service and not any other relationship and, in particular, not the relationship of employer and employee, principal and agent, or the relationship of partnership.


10.1 The Client/Sponsor agrees to pay CLVA the Service Charges for the Services.

10.2 The pricing for additional services (including the Cleard Plus Program) not included in the Services may be agreed between CLVA and the Client/Sponsor from time to time.

10.3 CLVA may adjust the Service Charges from time to time.

10.4 AGSVA fees are on a cost recovery basis. If the fee is lower, then a refund/credit will be issued.


11.1 In consideration of CLVA providing the Services to the Client/Sponsor, the Client/Sponsor must normally pay the Service Charges to CLVA prior to supply of the Services. The Dedicated plan allows the payment to be made within 14 days after being provided with a Tax Invoice by the CLVA.

11.2 CLVA may charge interest at the rate of 3% per quarter on any overdue Tax Invoice.

11.3 Cancellation of pre-paid plans or bundles will mean the forfeiture of any unused portion or credits, unless otherwise agreed in writing.

11.4 If a Client/Sponsor cancels any CL assessment before the candidate has booked or commenced a CL interview, CLVA will refund/credit a higher % of the assessment’s face value. Any time after the candidate interview has ben booked or commenced, a cancellation will attract a lower refund/credit.

11.5 If a Client/Sponsor cancels other services, a reasonable cancellation fee will be incurred. It will consider timing, effort, AGSVA fees etc.

11.6 If a Client/Sponsor cancels an Active Management service inside the first year of active management, no refund will be issued.

12. GST

12.1 Unless otherwise stated in this Agreement, any amounts payable under this Agreement are calculated or expressed exclusive of GST.

12.2 If GST is or becomes payable to the Australian Taxation Office by either party in relation to a supply under this Agreement, the recipient of that supply must pay to the party making that supply an amount equal to the GST.

12.3 The recipient is not obliged to pay any GST to the supplier unless a valid Tax Invoice has been issued.

12.4 Any party that becomes aware of the occurrence of any adjustment event in connection within this Agreement must notify the other party as soon as possible. The parties must then take whatever steps are necessary and make whatever adjustments are required to ensure that any additional GST, or refund of GST, on that supply is paid no later than 20 Business Days after the parties first become aware of the adjustment event.


a) CLVA will take reasonable steps to ensure that the personal information we collect for Suitability Assessment & Assessment Training is accurate, up-to-date and complete (APP 10.1). CLVA will take reasonable steps to ensure that the personal information it collects during the SAI is accurate, up-to-date and complete.

b) CLVA will take reasonable steps to ensure that the personal information we use or disclose is accurate, up-to-date, complete and relevant (APP 10.2). eg. After the collection, analysis and quality assurance, and after the CL0 AI Result has been sent to the Client/Sponsor, we de-identify personal information (including telephone numbers, voice recordings and transcripts) before the Assessment is archived.

c) CLVA will not use or disclose personal information about an individual for a purpose (the secondary purpose) other than the primary purpose of collection (Assessment & Training) unless CLVA reasonably believes that the use or disclosure is reasonably required by enforcement body (APP 6).

d) The Client/Sponsor is approved to arrange a third party Auditor to examine a sample of relevant SAI,SAR,REC to ensure CLVA Service Agreement compliance. The number of cases to be reviewed and the time spent on our system by the Auditors must be agreed to in advance and if deemed excessive by CLVA may incur additional costs born by the Client/Sponsor.


14.1 If any dispute arises between the parties in relation to this Agreement, the dispute will be determined by an Expert. The parties may agree on an appropriately qualified person who will be appointed to fill that role.

14.2 If the parties cannot agree who will be the Expert, either party may request the person acting for the time being as the President of the Queensland Law Society to nominate an appropriately qualified person who will be the Expert.

14.3 The Expert will be deemed to be an expert and not an arbitrator and their decision on any issue referred to them will be binding on the parties except in the case of a manifest error.

14.4 Each party may make written submissions to the Expert, but must give copies of the submission to the other party at the same time as the submission is given to the Expert.

14.5 The parties must provide the Expert with all information and assistance the Expert reasonably requires.


15.1 Notices under this Agreement must be in writing and may be given by a party or that party’s solicitor or authorised agent.

15.2 Notices are effectively given if:
(a) delivered or posted to the other party or its solicitor; or
(b) sent to the facsimile number or email address of the other party or its solicitor designated in any notice or written communication given by the recipient to the sender.

15.3 Posted notices will be treated as given one Business Day after posting.

15.4 Notices sent by facsimile will be treated as given when the sender obtains a clear transmission report.

15.5 Notices sent by email will be treated as given when they become capable of being retrieved by the addressee.

15.6 Notices given after 5.00pm will be treated as given on the next Business Day.

15.7 Notices or other written communications by a party’s solicitor will be treated as given with that party’s authority.


16.1 A party is not liable for failure to perform this Agreement to the extent and for so long as its performance is prevented or delayed because of a Force Majeure Event and without the fault or negligence of that party, but only if that party:
(a) Immediately gives written notice to the other party of the occurrence and details of the Force Majeure Event and its likely duration; and
(b) Does everything reasonable to recommence performing its obligations under this Agreement quickly.



1.1 Definitions
In this Agreement, unless the context otherwise requires:
“Agreement” means this document, including any schedule or annexure to it;
“Business Day” means a day that is not a Saturday, Sunday or any
other day which is a public holiday or a bank holiday in the place
where an act is to be performed or a payment is to be made;
“Candidate” means any person nominated by the Client/Sponsor who is
the subject of the Services provided by CLVA to the Client/Sponsor
under the provisions of this Agreement;
“Commencement Date” means the date of when all conditions in this
agreement are agreed to;
“Expert” means an independent person appointed as an expert to determine any issues or disputes pursuant to this Agreement.
“Force Majeure Event” means any strikes, lockouts, bans, or other industrial disturbances, acts of the enemy, wars or conditions arising out of or attributable to wars, whether declared or undeclared, blockages, insurrections, riots, epidemics, landslides, lightning, earthquakes, storms, floods, washouts, fire, explosions or other events of similar kind to the preceding events;
“GST” has the same meaning given in A New Tax System (Goods and Services Tax) Act 1999;
Intellectual Property means the copyright, trademarks and service marks, rights in logos and getup, inventions, confidential information, trade secrets and know-how and business systems and manuals, including any aid memoirs, referees reports, analysis notes/reports and interview records and including any rights to use any such intellectual property.
“Regulations” means State of Queensland and Commonwealth statutes, standards and regulations relating to the provision of the Services;
“Service Charges” means the service charges specified in this Agreement;
“Services” means the services specified in this Agreement;
“Tax Invoice” has the same meaning given in section 195.1 of A New Tax System (Goods and Services Tax) Act 1999;
“Term” means the term specified in this Agreement;

1.2 Interpretation
Unless otherwise stated, references to:
(a) One gender includes the others;
(b) The singular includes the plural and vice versa;
(c) A person includes a body corporate, association or other entity and vice versa;
(d) A party includes the party’s executors, administrators, successors and permitted assigns;
(e) An Act includes an Act that amends, consolidates or replaces the Act and all regulations, orders-in-council, by laws, ordinances and statutory instruments issued or made under those Acts;
(f) A section or other provision of an Act includes a section or provision that amends, consolidates or replaces the section or provision;
(g) Money is a reference to Australian currency;
(h) A time of day is a reference to Queensland time;
(i) An agreement or document is to that agreement or document as amended, supplemented, novated or replaced from time to time;
(j) Writing includes a facsimile or email and any other means of
reproducing words in a tangible and permanently visible form in

1.3 Headings
Headings are for convenience only and do not form part of this
Agreement or affect its interpretation.

1.4 Grammatical Similarities
Where a word or phrase is specifically defined in this Agreement, other
grammatical forms of that word or phrase bear meanings corresponding to
and consistent with that definition.

1.5 Paragraphs
Each paragraph or sub-paragraph in a list is to be read independently
from others in the list, unless the context otherwise requires.


18.1 The Subscription Expiry Date is the end of the Term. This could be Monthly or Yearly and applies to stand alone Cleard Life services used through the portal and does not apply to the Cleard Plus service.


19.1 Either party may terminate this Agreement by written notice given to the other party if:
(a) the other party breaches any provision of this Agreement; and
(b) the breach is incapable of remedy; or
(c) the breach is capable of remedy and the other party fails to remedy the breach within 10 Business Days of receiving a notice requiring it to do so.

19.2 On termination of this Agreement no party has further rights or obligations under this Agreement, except rights and obligations arising prior to termination.

Effective Date: 01/07/2021

This privacy policy (hereinafter “Privacy Policy”) deals with the protection of your privacy while you use Our website which is hereinafter referred to as “the Products and which is located at:

The Product is owned and operated by: Cleard Life Vetting Agency Pty Ltd (ACN 626 814 891) and Crown Vetting Pty Ltd (ACN 143 031 387).

We are committed to the protection of your privacy while you use the product.

This Privacy Policy only applies to the Product. The Product may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.

We gather certain information from users of the Product, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By continuing to use the Product You acknowledge that you have had the chance to review and consider this Privacy Policy, and You acknowledge that you agree to it. This means that you also consent to the use of your information and the method of disclosure as described in this Privacy Policy. If you do not understand the Privacy Policy or do not agree to it then please do not use the product.

“Company IP” includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product, Content and Materials.
“Content” means any content, writing, images, audiovisual content or other information published on the Product
“Effective Date” means the date that this Privacy Policy comes into force.
“items” means any and all of the Product, Services, Content and Materials collectively.
“Materials” means any materials, information or documentation that we may provide to You in connection with Your use of the Services or Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Services or Product.
“Parties” means both You (the user of the Product) and Us (the owner of the Product) collectively.
“Personal Information” means information that we obtain from You in connection with Your use of the Product
“Privacy Policy” means this privacy policy.
“Product” means the website including all pages, all sub pages, all blogs, all forums, all other connected pages and all other connected internet content whatsoever, the home page or main page of which is located at:
“Services” means any or all services provided by or on the Product.
“Third Party Links” means links or references to websites other than the Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us.
“Third Party Service Provider” means a third party, separate from Us or Our company but which provides services that assist us in serving You. This may include but is not restricted to web hosting, IT services, security services, payment processing, deliveries, customer service, order fulfilment or other services.
“US”, “We”, “Our”, “the Company” or “the Owner” refers to Cleard Life Vetting Agency Pty Ltd
“US”, “We”, “Our”, “the Company” or “the Owner” also includes any employees, affiliates, agents or other representatives of Cleard Life Vetting Agency Pty Ltd
“You” or “Your” refers to the user of the Website.
“Your Content” means any content posted to or added to the website, Content or Materials by You or by somebody authorised by You or doing so on Your behalf.

a. In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:
1. Words referring to one gender include every other gender.
II. Words referring to a singular number include the plural, and words referring to a plural include the singular.
II. Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
IV. Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
V. Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
VI. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.

a. When You use the product, We may collect information from You through automatic tracking systems (such as information about your browsing preferences).
b. In addition, We may collect information that You volunteer to Us (such as information that you provide during a sign up process or at other times while using the Product).
c. In order to access all of the features of the Product, You are required to register as a user. During the registration process, We collect some of Your Personal Information, in the following manner:
1. We will not collect information that identifies You personally, except when you specifically volunteer that information to Us.
II. The information that we will collect from you at registration includes:
name, email address, mobile number
III. By undergoing the registration process You consent to Us collecting Your Personal
Information, including the Personal Information described in this clause. You also consent to Us collecting any other Personal Information as well as storing, using or disclosing Your Personal Information in accordance with this Privacy Policy.
d. In order to access some specific features of the Product, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information, in the following manner:
1. We will not collect information that identifies You personally, except when you specifically volunteer that information to Us when using specific Product features. These specific Product features might include, but are not limited to:
A. making purchases
B. receiving notifications by text message or email about events and promotions
C. receiving general emails from Us
D. commenting on Our content such as blogs, articles, photographs or videos, or participating in our forums, bulletin boards, chat rooms or other similar features
II. In addition to any Personal Information that you are required to provide in order to access these additional Product features, in some cases You may be required to provide more specific information. For example, in order to make purchases, You may need to provide credit card information, billing information and postal addresses.
e. From time to time We may request information from You to assist us in improving Our Product, Services, Content or Materials. For example, We may ask you to answer some questions about Your demographics, Your shopping preferences, or Your other preferences in relation to the Product.

a. Cookies are small files stored on your computer or mobile device which collect information about Your browsing behaviour.
b. Cookies do not access information which is stored on your computer.
C. Cookies enable us to tailor our configurations to your needs and preferences, in order to improve Your user experience.
d. Most internet browsers accept cookies automatically, although You are able to change Your browser settings to control cookies, including whether or not you accept them, and how to remove them. You may also be able to set Your browser to advise You if you receive a cookie, or to block or delete cookies. However, if you do this, You may be prevented from taking full advantage of the Product

a. Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of Your Personal Information very seriously. We take all reasonable steps to protect Your Personal Information
b. We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction or disclosure.

a. We may provide some of Your Personal Information from time to time to Third Party Service Providers so that they can help us to serve You via the Product. In particular, We may use Third Party Service Providers to assist with information storage (such as cloud storage).
b. We may provide some of Your Personal Information to Third Party Service Providers for the purpose of analysing data or tracking usage. For example, We may use these services to find out where page requests come from, dates and times of page requests, details of any website that referred you to the Product and other details about your usage of the Product. This information enables us to understand patterns of usage of the Product, and to improve the product.
c. We may use Third Party Service Providers to host the Product. If this occurs, that Third Party Service Provider is likely to have access to some of Your Personal Information.
d. We may use Third Party Service Providers to fulfil orders in relation to the Product
e. For Your information, some of Our Third Party Service Providers may be located outside Australia and may not be subject to Australian privacy laws. The countries or regions in which our Third Party Service Providers may be located include: USA.
f. However, We only share Your Personal Information with a Third Party Service Provider if that provider agrees to Our privacy standards as set out in this Privacy Policy.
g. Your Personal Information will not be sold or otherwise transferred to other third parties without Your approval
h. Notwithstanding the other provisions of this Privacy Policy, We may provide Your Personal Information to a third party or to third parties in order to protect the rights, property or safety, of Us, Our customers or third parties, or as otherwise required by law.
i. We will not knowingly share Your Personal Information with any third parties other than in accordance with this Privacy Policy.
j. If Your Personal Information might be provided to a third party in a manner which is other than as explained in this Privacy Policy, You will be notified. You will also have the opportunity to request Us not to share that information.

a. We may share Your Personal Information, including Personal Information that identifies You personally, with any of our parent companies, subsidiary companies, affiliates or other trusted related entities.
b. However, We only share Your Personal Information with a trusted related entity if that entity agrees to Our privacy standards as set out in this Privacy Policy.

a. We may combine, link or aggregate some of your information in order to obtain a better understanding of your requirements. This may enable us to better design the Product and may also assist with Our business or administration requirements.
b. We may also share aggregated information with third parties but only if that aggregated information does not contain any information that identifies You personally.

a. We use Your Personal Information to help us improve your experience with Our Product. We may use Your Personal Information for purposes including but not limited to:
I. order fulfilment
II. providing customer service to you.
III. marketing and advertising to you including both direct and indirect marketing and advertising and including marketing and advertising about products that may interest You based on your personal preferences or demographics.

a. Part or all of our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
b. In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, We may transfer Your Personal Information, including personally identifiable information, as part of that merger, restructure or sale.

You acknowledge and agree that if you publish or submit Personal Information in publicly accessible sections of the Product (such as forums, bulletin boards, chat rooms, or other similar sections), then You are solely responsible for the release of that Personal Information and we are not liable or responsible in relation to the release of that Personal Information.

If You receive an email from Us in relation to the Product and would prefer not to receive such correspondence in the future, you may follow the instructions in the email to opt out of future correspondence. You may also contact Us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with your requests. However, you may receive subsequent correspondence from Us while Your request is being handled.

a. You have the right to request access to any of Your Personal Information which we are holding.
b. You have the right to request that any of Your Personal Information which we are holding be updated or corrected

a. We may make changes to this Privacy Policy at any time in Our sole discretion.
b. If We make changes to this Privacy Policy, unless We obtain Your express consent to those changes, then such changes will only apply to any information that We obtain from You after the date that the changes take effect.
c. If We make changes to this Privacy Policy, Your continued use of the Product after the date that the changes take effect confirms that you acknowledge, accept and agree to those changes.

a. We take customer satisfaction very seriously. If you have a complaint in relation to our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an overview of Our complaints handling procedure is as follows:
1. Any complaints are forwarded to Our complaints officer for review. We aim to review all complaints within 7 days of receiving them (although this cannot be guaranteed). If necessary, the complaints officer may then refer the complaint to another section within our organisation for consideration. If further information is required, We may contact you to request that information. If We accept fault in relation to the complaint then we will propose a resolution (which may or may not be the same as any resolution proposed by You). If We do not accept fault, then we will contact you to advise you of this. We aim to complete this entire process within 21 days, provided that we are provided complete information in the first place (although this cannot be guaranteed). However, if you do not provide complete information then this is likely to delay the handling of your complaint.
II. All complaints should be provided in writing either by email or regular mail, using the contact details at the end of this privacy policy. Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue. We will endeavour to respond within 21 days, although we cannot guarantee this.
III. If you are not satisfied with Our response to your complaint, you may refer your complaint to the following external dispute resolution organisation:


The candidate may be required to sign the following declaration and solemnly and sincerely declare that:

They are willing to undergo a pre-vetting suitability assessment through us.

They will provide truthful and candid answers during the mandatory interview and will fully cooperate with the assessment process.

They will not deliberately omit, conceal, or falsify relevant facts or provide any type of misleading information to the interviewing officer.

They will be provided a two-part activation code which I must not disclose to anyone.

They acknowledge, consent, and understand that the client may gather and then provide other relevant information to us for suitability assessment determination purposes.

They acknowledge and understand that the client will not have access to any information or answers that they provide to us, without written consent.

They acknowledge and understand that I will not have access to the results that we send to the Client.

They acknowledge and understand that our result forms only one part of the client’s human resource (or procurement or admission) process.


When a written declaration is not required, the upcoming interview is predicated upon the candidate agreeing:

to undergo the suitability assessment of their own free will.

to provide truthful and candid answers and fully cooperate with the assessment process.

not to deliberately omit, conceal, or falsify relevant facts or provide any type of misleading

information to the interviewing officer.

Also, the candidate acknowledges and understands:

that the employer/sponsor may gather and then provide other relevant information to us

for suitability assessment determination purposes.

that the employer/sponsor will not have access to the candidate’s responses or answers that the candidate provides to the vetting officer, nor our analysis of the interview, without the candidate’s written authority.

that the candidate will not have access to the result that is sent to the employer/sponsor.

that the result forms only one part of the employer/sponsor’s human resource process.


A candidate in the Cleard Plus program that requires us to facilitate and sponsor their AGSVA clearance, will need to sign a written consent allowing us to represent them to AGSVA as their Security Officer and that we may share information with AGSVA and any other Security Officer Team that has a need to know – for example, any other entity that may register an interest in their AGSVA clearance.


You can contact Us about this Privacy Policy using the following details: or call 02-6171-4171.